Who we’re looking for… 

Title: People Operation Manager - USA

Reports To:  Head of People 

Supervisory Responsibility: This role currently does not have direct reports

Location: Remote; Our standard business operating hours are Monday - Friday 9am - 5pm EST.

Travel: This role will be expected to travel less than 20% of the time. Note, Knit US does a US All Team Summit in-person once per year.

A little about us… 
Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we’ve condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We’re on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what’s possible.

Overview 
The People Operations Manager (U.S.) will serve as a senior HR generalist with a mandate to strengthen Knit’s performance review and management processes, compensation design, cross-functional talent development, total rewards programs, and recruiting infrastructure. This role blends hands-on execution with strategic program building, ensuring our people systems scale alongside rapid business growth.

You will partner closely with leaders across functions to design and operationalize programs that drive employee performance, career growth, and engagement. From building a fair and competitive compensation framework to enabling talent development and embedding a culture of accountability through performance reviews, this role is central to attracting and retaining top talent.

As the U.S. People Operations lead, you will also steward compliance, employee relations, recruiting support, and policy design, ensuring Knit’s HR infrastructure is both scalable and aligned to our values of 1% Better Every Day, Play to Win, and Keep the Main Thing the Main Thing. 

Responsibilities | What you will own… 

• Serve as the first point of contact for U.S. employees, providing guidance on policies, employee relations, and performance management.
• Support managers on leadership effectiveness, conflict resolution, and career development pathways.
• Oversee Justworks administration for U.S. benefits management, ensuring accuracy, employee experience, and compliance.
• Support compliance with federal, state, and local employment laws, maintaining a proactive stance on risk management
• Lead and actively participate in salary surveys, monitoring compliance requirements in a global market
• Design and deliver scalable people programs that enhance performance, growth, and engagement.
• Support onboarding, learning, and employee experience programs to strengthen culture and talent density.
• Partner with the management team to align development plans with Knit’s leveling framework and business strategy.
• Manage recruiting operations in the U.S., including process design, candidate experience, interview workflow, employment agreements and personnel files.
• Shape the employee experience by leveraging data-driven insights and people analytics to guide strategic decision-making, improving engagement to achieve business goals
• Partner with managers to identify skill gaps and create targeted training interventions.
• Supports IT-related inquiries, leveraging Rippling IT Management Platform

Required Skills & Experiences

• 7–10 years of progressive HR/People Operations experience with proven success as a senior generalist or People Operations Manager, ideally in a high-growth or scaling environment.
  Broad HR expertise across performance management, compensation and total rewards, recruiting operations, employee relations, compliance, and talent development.
• Compensation & Rewards Acumen: Experienced in building salary bands, pay-for-performance models, and benefits/total rewards programs that balance internal equity and external competitiveness.
• Performance & Development Leadership: Track record of designing and rolling out performance review processes, manager enablement programs, and cross-functional development initiatives.
• Operational Excellence: Demonstrated ability to build repeatable, scalable systems and processes; comfortable with HRIS/ATS tools, data management, and reporting.
• Attention to Detail & Execution Discipline: Known for precision in documentation, process rigor, and follow-through — balancing strategic design with reliable delivery.
• Relationship-Building & Influence: Strong interpersonal and coaching skills; able to earn trust and influence leaders and employees across all levels.
• Compliance & Risk Management: Solid working knowledge of U.S. employment law, with the ability to proactively identify and mitigate risk.
• Values Alignment: Growth mindset and high accountability, consistent with Knit’s values of 1% Better Every Day, Play to Win, and Keep the Main Thing the Main Thing.

Benefits
Upon joining the Knit team, you will receive a competitive salary, Equity Options, Healthcare (medical, dental, and vision), and Additional Coverage, a company laptop and one-time, onboarding Technology Stipend, a 401(k) with company match, flexible time-off, hybrid working, and more!

Our Company Values

We are a Championship Team. This means we:

• Are 1% better every day: We approach situations with a growth mindset and ask, “How can we make the business better?” and “What would it take?” 
• Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action  (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
• Keep the main thing the main thing: Identify what has the biggest impact and prioritize to focus on it.